Support
The UDcast Support homepage offers online resources and technical assistance needed to help customers and partners support UDcast products. Through the UDcast Support website, requests for technical support can be easily submitted via an online request form. Access to the support request is available to all users. However, within the UDcast Support website is the Technical Support center which is only open to customers and partners with a valid maintenance agreement.
UDcast Technical Support website
Access to this restricted website is just one of the benefits of the maintenance contract. Using a UDcast issued login and password, customers and partners are able to access the resources on the restricted Technical Support web pages.
For new customers and partners and those whose account may have been deactivated, please fill out the online request form.
The UDcast Technical Support website provides access to following support resources:
- Product documentation, user manuals and product brochures
- Software downloads, patches and release notes
- Frequently Asked Questions (FAQ)
Finally, the Technical Support website also provides each client a dedicated private area, whose goal is to share specific documents, software patches and provide a fast and easy way to transfer and exchange data.
Benefits of Maintenance and Support Services
Customers and Partners with a valid maintenance contract benefit from the following technical support services:
- Priority handling of issues for e-mail support
- Access to Telephone Hotline with guaranteed response time for first contact
- Configuration and technical assistance
- Software upgrades and updates
- Advance Hardware replacement services or repair services
The maintenance contract and its terms and conditions defines the range of support services available and the terms and conditions of the agreement.
Get a quotation for a maintenance contract
Download the “UDcast General Terms & Conditions”
Download the “Support & Maintenance Terms & Conditions”
Download the “Support & Maintenance Service Description”